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Fix SUPPORT.md for better readability

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Most of the text was duplicated, and the second copy had better
section titles that made the intent more prominent.

Reviewed-by: Matt Caswell <matt@openssl.org>
Reviewed-by: Matthias St. Pierre <Matthias.St.Pierre@ncp-e.com>
(Merged from https://github.com/openssl/openssl/pull/13398)
This commit is contained in:
Richard Levitte 2020-11-13 11:05:47 +01:00
parent 322d56cd64
commit efb4667f72
1 changed files with 18 additions and 47 deletions
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65
SUPPORT.md
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@ -1,57 +1,26 @@
OpenSSL User Support resources
==============================
_Under Construction; not more than a collection of text fragments yet._
See the <https://www.openssl.org/support/contracts.html> for details on how to
obtain commercial technical support.
See the OpenSSL website www.openssl.org for details on how to obtain
commercial technical support. Free community support is available through the
openssl-users email list (see
<https://www.openssl.org/community/mailinglists.html for> further details).
If you have any problems with OpenSSL then please take the following steps
first:
- Download the latest version from the repository
to see if the problem has already been addressed
- Configure with no-asm
- Remove compiler optimization flags
If you wish to report a bug then please include the following information
and create an issue on GitHub:
- OpenSSL version: output of 'openssl version -a'
- Configuration data: output of 'perl configdata.pm ==dump'
- OS Name, Version, Hardware platform
- Compiler Details (name, version)
- Application Details (name, version)
- Problem Description (steps that will reproduce the problem, if known)
- Stack Traceback (if the application dumps core)
Just because something doesn't work the way you expect does not mean it
is necessarily a bug in OpenSSL. Use the openssl-users email list for this type
of query.
For *questions* on how to use OpenSSL or what went wrong when you
tried something, our primary resource is the mailing list
openssl-users@openssl.org, where you can get help from others in the
OpenSSL community (which includes the developers as time permits).
Only subscribers can post to openssl-users@openssl.org (although the
archives are public).
For more information, see <https://www.openssl.org/community/mailinglists.html>
You have general questions about using OpenSSL
----------------------------------------------
If you have general questions about using OpenSSL
-------------------------------------------------
In this case the [openssl-users] mailing list is the right place for you.
The list is not only watched by the OpenSSL team members, but also by many
other OpenSSL users. Here you will most likely get the answer to your questions.
An overview over the [mailing lists](#mailing-lists) can be found below.
You found a Bug
---------------
If you think you found a Bug
----------------------------
If you have any problems with OpenSSL then please take the following steps first:
*NOTE: this section assumes that you want to report it or figure it out and
fix it. What's written here is not to be taken as a recipe for how to get a
working production installation*
If you have any problems with OpenSSL then please take the following steps
first:
- Search the mailing lists and/or the GitHub issues to find out whether
the problem has already been reported.
@ -105,11 +74,13 @@ The most important lists are:
- [openssl-project] for discussion about the development roadmap
and governance.
- [openssl-dev] for discussion about development of OpenSSL.
Only subscribers can post to [openssl-users] or [openssl-project]. The
archives are made public, however. For more information, see the [mailing
lists] page.
The openssl-dev list has been discontinued since development is now taking
place in form of GitHub pull requests. Although not active anymore, the
searchable archive may still contain useful information.
There was an [openssl-dev] list that has been discontinued since development
is now taking place in the form of GitHub pull requests. Although not active
anymore, the searchable archive may still contain useful information.
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